Overview

A growing mattress and bedding retailer with nine showrooms across North and South Carolina was struggling to manage its fragmented IT environment. With 22 employees and a patchwork of outdated hardware and local systems, operations were becoming harder to control. The company needed a long-term IT partner who could lead, manage, and support its technology strategy while enabling growth.

The Challenge

The business relied heavily on a self-hosted sales application but was hamstrung by unstable, small-business-grade internet connections. Frequent downtime and unreliable systems impacted daily operations. They needed a trusted Managed Services Provider to:

• Host and maintain their critical sales application on a more stable platform

• Provide full support for PCs, servers, network infrastructure, and phone systems

• Deliver dependable IT operations with built-in redundancy and scalability

The Solution

Veith Technologies delivered a comprehensive IT transformation by:

• Designing and deploying a cloud-hosted sales platform powered by Microsoft Terminal Services, eliminating the limitations of unreliable on-site internet

• Installing affordable LTE-based backup internet connections at every showroom to ensure uninterrupted connectivity

• Providing ongoing Managed IT Services, including:

  • 24/7 remote monitoring and management of infrastructure

  • Proactive maintenance of email, networking, and telecom systems

  • On-site and remote support from certified ITIL technicians

  • Real-time dashboards and documentation for full transparency and accountability

The Result

With Veith Technologies at the helm of their IT operations, the client gained a low-cost, high-reliability support structure tailored to their business model. Internet outages were virtually eliminated, support response times improved, and the burden of day-to-day IT management disappeared.

The result? The company could return its focus to delivering high-quality products and exceptional service to customers across the U.S. and beyond—with the confidence that their technology would keep pace with their growth.